How Can We Help You?
Orders and Shipping
You can view the status of your order by logging into your account and click “View Order Status.” You can also check your confirmation email for your order number, which will lead you to your tracking number.
Discount codes are unable to be used in conjunction with other discount codes in the same order, unless otherwise specified.
We will do our best to process order cancellations before the order details are sent to the warehouse. Once your order details reach our warehouse, this is when our team packs your order and sends it to couriers. Once your order leaves the warehouse, please follow our return policy if you do not wish to receive the product.
Please contact our customer service at firstname.lastname@example.org as soon as possible for a cancellation request.
We do same day and next business day shipping. This means that if you place an order before 6AM on Monday, your order will be shipped on the same day. In the case that you place the order on Monday after 6AM, your order will be shipped on Tuesday.
Please note that in a very rare occasion, unplanned changes can happen. However, we will do our best to process your order in a timely manner.
We most certainly do! Free standard US shipping is automatically applied to all orders over $40.
Please note that free shipping is applied after promotional code is added. To be eligible for free standard US shipping after applying the promotional code, your subtotal needs to remain above $40.
Of course! Please email our customer service at email@example.com to get advice from our dedicated team of experts.
We do not use any harsh chemicals in any of our products. This means there are no sulfates, parabens, alcohols, toxic additives, toluene, phthalates, sodium lauryl sulfate, silicones, polyethylene glycol, or anything you do not want near your skin.
We are Leaping Bunny Certified. We never test on animals and never use any animal bi-products. We believe that animals are our friends, not ingredients.
Our products are suitable for all skin types, even sensitive skin! We always recommend doing a patch test and incorporating new products slowly into your routine. If you have medical skin condition, we recommend consulting with your dermatologist before trying new products.